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Published in full rather than cut down to the flattering line.
Rob Drew, Director at Ultra Vision Fire & Security
We brought Jay from E10 Solutions in to look at how we handle incoming calls and out of hours callouts, and he ended up building right across the process for us.
Every live job now shows on a screen in the office, colour coded by urgency and by discipline, so anyone walking past can see exactly what is waiting and what is in hand. Our engineers log a callout from their phone in a few taps rather than editing a spreadsheet at two in the morning. It appears on the board straight away, and they get a confirmation through so they know it is done.
We are reliably getting to customers quicker than we were before, and what used to take the engineers a few minutes of opening up a spreadsheet in the middle of the night now takes about fifteen seconds on their phone.
He took the time to understand how we actually work before he built anything, and the result is something the whole team picked up without any training. It has run quietly ever since, which is about the best thing you can say about a system like this.
Genuinely the most excited I have been about anything on the admin side of this business in a very long time.
That is usually the best place to start. Tell us where the friction is, and we will tell you honestly what is worth building.