What an out of hours callout log needs to hold, and what makes engineers use it
The five fields Ultra Vision's out of hours callout log holds, which of them fill themselves in, and why adding one more field made it quicker to fill in at night.
Notes from the work
What we have learned building automations, tools and systems for real businesses. Written plainly, for owners working out what is worth fixing first.
How to get van drivers to do vehicle checks: follow the van, not the driver
How Ultra Vision's weekly van checks work: a web form with no login, a record for each van, and the chasing sent to the fleet manager, not the engineers.
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